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Usually the store where the flooring was purchased would take care of any warranty issues. In our case the store that we had purchased the flooring from had gone out of business. We had to contact the manufacturer Bruce to get the warranty upheld. In February 2003, I contacted Armstrong again after having to further contact from them since November. First she denied that the flooring was under warranty for discoloration. When I said that I had a copy of the warranty from the box of flooring she said that she would check and then called me back in March to tell me that is was under warranty.
They can also be installed over a concrete slab or radiant heating. On the other hand, solid hardwood flooring is a great choice for dry, above-ground installations where they encounter less moisture concerns. Solid hardwood flooringis milled from a solid piece of 100% hardwood and topped with a protective finish.
Bruce Hardwood Flooring complaints 10
I was very upset that they would send a letter to me and then one to the BBB indicating that they were waiting on me. The employees at Armstrong made very little effort to resolve this complaint. Kristina never called in over a month to say that they needed more information. I initiated all of the contacts after I was left hanging for months on end, why would I withhold information? Then they said it could be due to "maintainance or excessive moisture intrusion".
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If indeed their fax machine only printed the right half of the fax that I sent, why didn't Kristina call me on April 10, when I faxed it twice? Why didn't she call me the next week when I left a message for her? Why didn't she send me a letter until she was contacted by the BBB? Yes, the letter that was sent was just a CYA and was not to help me in any way.
Bruce® brand has stood for quality wood flooring in America for over a century. You can select from solid hardwood flooring or engineered hardwood in up to eight species, including red oak, white oak, hickory maple, and more. Plus, choose from a wide color palette with different finishes ranging from traditional and smooth wood finishes to wire brushed and hand scraped hardwoods. You can even pet-proof your flooring with our new Dogwood Collection. Wood species refers to the type of hardwood used to make either solid or engineered hardwood flooring.
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We used only Bruce hardwood floor cleaner and there is no moisture, it's nowhere near any moisture. On June 12, I received a release that I was supposed to sign and send back. The release stated that I have received money for the flooring and that Armstrong has no further liability. I did not receive a check with this letter and no one at Armstrong signed the release.
Densitek™ core is an engineered wood composite material created by compressing real wood fibers. It is more dense and less porous than solid wood or wood veneer, offering greater dent resistance, dimensional stability and moisture resistance. Engineered hardwooduses a layered construction, with the top and bottom layer being 100% real hardwood. The middle core comprises layers of crisscrossing plywood that are bonded for extra strength and stability. Some engineered hardwoods that have a thicker top layer, so they can be sanded and refinished. Brushed Impressions™ durable engineered hardwood planks combine a wire-brushed, rustic wood charm with a slightly weathered surface texture that resists stains and scratches.
Now we have to tear it up and put something other than their product. When it comes to prefinished and unfinished hardwood flooring, both have their pros and cons. We’ll help you wade through each flooring option to see which will work best in your home.
We had kept a box from the flooring along with our receipt that showed that there is a fifteen year warranty on all residential installation... This is a company who appears to think they are above reproach. I purchased this product thinking it was a good name with years of experience. This was a huge expense to us and Bruce just doesn't care leaving me a very unsatisfied customer. Stay away from this company they have no code of ethics.
Natural color and graining patterns vary and impact the wood floor’s overall look. Should you go withsolid hardwoodorengineered hardwood? Both types of hardwood flooring are made with real wood and available in a range of species, styles, and levels of durability—but they’re constructed differently. The type you choose will depend on personal preference and where you plan to install. Here’s a closer look at each type of hardwood flooring. Engineered hardwood is best for rooms that have moisture potential, such as basements.
She indicated that all they had was a page with the molding receipt and no flooring receipt. Not only had the receipt for the flooring been faxed three times, but in addition the receipt for the flooring was on the same page as the receipt that Pamela said that they had. Kristina had told me in April that she had the receipts.
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